Due to our clients phenomenal growth they are looking to appoint an Operations Support Manager to support their Head of Operations.
The role requires your flexibility and ability to multitask in pushing the business forward, taking ownership and responsibility in areas, whilst playing a supporting role in others.
You will have regular interactions with all departments from Logistics, Warehousing, Quality Assurance, Customer Service, Sales and Procurement.
The Key Accountabilities will include:
Facilities & Service Provider management
Contractor relationship management, liaison and co-ordinator
Contract & Price Negotiation with service providers
Service providers will include:
IT service providers
Mobile & desk-based phones
Energy providers
Cleaning company
Maintenance contractors
Insurance providers
Photocopier rental and servicing
Maintain office supply inventory at appropriate levels. Ensure restocking and appropriate cost tracking.
Supporting the office and new starters with providing and changing IT equipment. Maintaining a log of IT equipment.
Operations efficiency and excellence:
Supports the Head of Operations to spearhead continuous improvement across the business.
Identifies opportunities to standardise, document and define policies and procedures.
Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives
Plan, monitor, and analyse key metrics for day-to-day operations to ensure efficient and timely completion of tasks
Working with all operational teams to optimise cross-functional processes and to ensure they work as effectively and efficiently as possible
Taking ownership of miscellaneous operational tasks and requirements
Health & Safety:
Act as main safety contact for the office including ensuring employees follow protocols for fire alarms, other security incidents and ensure appropriate maintenance and upkeep of emergency medical equipment. Includes tracking.
Social and Sustainability lead:
Lead the implementation and continual development of the companies’ social and sustainability policies, safeguarding key milestones.
Ensuring data collection across the business to keep us on target.
Collaborating with departments to give consideration to sustainability and find ways to make improvements.
Project management
Works on complex projects that fall outside of standard implementation processes.
Provides organisational and operational support overseeing the day-to-day activities
Performs other related duties as assigned or as necessary; remains flexible and adaptable in work schedules and work assignments as defined by departmental and organisation needs.
Qualifications, Skills, Experience and Habits required:
Very good written and verbal communication skills
Self-motivated, pragmatic and practical problem solver who is driven to succeed
Excellent organisational skills and efficiency with ability to manage multiple tasks simultaneously
Role holder needs to be flexible and able to adapt to the changing requirements of the business as the business continues to pursue ambitious growth plans
Ability to multi-task in a fast-paced environment including adaptability and flexibility to manage deadline pressure, ambiguity, and change
Keen Negotiator, with previous experience managing contractors & service providers
Excellent attention to detail
Numerate with strong analytical skills/knowledge
IT literate (Microsoft Excel, Word and Outlook)
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