Information Technology Support Specialist

IT Support Specialist

12 Months Contract

19 Pounds an hour + holiday benefit

Onsite – London central

Our client is one of the leading tech companies globally and has transformed how people interact socially through technology.

Summary:

The main function of a Technical Support Specialist is to provide technical assistance to computer system users. Job Responsibilities:

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
• May install software or perform hardware testing remotely
• Enter commands and observe system functioning to verify correct operations and detect errors
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Qualifications:

• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
• Basic ability to work independently and manage one’s time
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software

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