Customer Service Advisor – Exeter, UK
About the Role
Energise Your Career, Accelerate a Net-Zero Future #RenewablesJobs
The opportunity
Customer Service Advisor – Join Us & Power the Future!
Looking to launch your career in a fast-paced, dynamic industry while making a real difference? Come and join EDF Business Solutions (EBS) and play a key role in helping Britain achieve Net Zero! As a leading energy provider, we’re committed to delivering exceptional customer service and need passionate individuals to help us shape the future.
Pay, benefits and culture
Looking for a place where you can work hard, have fun, and make a difference? You’re in the right place!
At EDF, we thrive on new ideas and continuous growth. We value and reward your hard work with a competitive salary, bonus, pension, and a flexible benefits package—whether it’s an EV, private healthcare, extra holiday, or more!
Enjoy the freedom and flexibility to work in a way that suits you—on-site, in the office, or hybrid from home. We’re proud to champion diversity and inclusion through our Everyone’s Welcome programme and are a Disability Confident employer, ready to support your needs.
What you’ll be doing
- Provide outstanding support to our customers via phone, email, LiveChat, and online portals.
- Take ownership of customer queries, resolving issues efficiently and professionally.
- Collaborate with colleagues across teams to find the best solutions.
- Spot opportunities to improve customer experiences and suggest ways to make things better.
- Work in a high-performing, supportive team where learning and growth are encouraged.
What do you need to be great at this role?
A passion for delivering great customer service – no experience needed, just a willingness to learn!
- Strong communication skills – you’ll be speaking, listening, and writing with confidence.
- A problem-solver who thrives in a fast-moving environment.
- A team player who’s eager to support colleagues and share ideas.
- Comfortable using IT systems and navigating multiple platforms.
Key details to know!
Closing date for applications: 14th of April 2025 – Assessment Centre 23rd April at 5pm
Salary: £24,635
Hours: Full time/Part time (minimum of 30 hours per week)
Start date: 30th May 2025 (includes a 4-week training period based in our Exeter office)
Location: Gadeon House, Grenadier Rd, Exeter EX1 3UT
Why Join Us?
- Full training provided – no previous experience required!
- A supportive, flexible work environment where your ideas matter.
- Be part of a company committed to sustainability and a greener future.
- A culture built on our core values – Be Open, Own It, Make It Better.
If you’re ready to kick-start your career and make a real impact in the energy industry, we’d love to hear from you! Apply today and help us power a sustainable future!
What\’s in it for you?
Success is personal. It\’s your journey, powered by us. Join us and we\’ll help Britain achieve Net Zero together.
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