Shop Manager

Are you ready to take the reins of our vibrant store and make a meaningful impact on The Fertility Foundation’s mission? We are seeking an enthusiastic and experienced Shop Manager to lead our team and contribute to the success of our Hoddesdon store in Hertfordshire.

You will need a proven track record of running a successful and profitable charity shop including managing a team of experienced volunteers.

What does this Involve?

As the Hoddesdon Manager, you will be accountable for your store’s performance by maximizing sales through physical in-store sales of clothes and accessories, bric-a-brac, small electricals, and furniture by leading an inclusive and diverse team that consistently upholds excellent customer service and the Charities values.

Hours of Work: 37.5 hours, full-time including weekends on a rota.

About The Fertility Foundation

The Fertility Foundation is a registered charity in the UK (charity number: 117416) set up in 2017 whose aim is to help people struggling with infertility gain access to IVF treatment in the form of financial grants. These grants are wholly funded by public donations and the money raised through our charity shops.

We currently have two charity shops in Hertfordshire; In 2020 we opened our first charity shop in Hoddesdon which has been a huge success and we have recently opened our second shop in Waltham Cross, which at over 3000 sq. ft sells clothing, bric-a-brac and furniture. This shop also acts as our online fulfillment center for eBay, Vinted, and Depop shops.

We are an independent family-run charity, and, like most other charities, we rely on our team of dedicated volunteers to help us run our shops.

MAIN DUTIES AND RESPONSIBILITIES:

As the Charity Store Manager, you will oversee the smooth running of the store, as well as effectively managing the team of volunteers. You will lead and develop the team, driving sales, maximizing income, and providing a high standard of customer service.

Business management

1. To manage the Shop in a profitable and business-like manner
2. To maximize sales and profits
3. To review the shop’s P&L with the Trading Company Directors on a regular basis (as often as provided) highlighting any concerns to line management
4. To use other management information to best use
5. To maintain a high standard of display, both in window and inside the shop
6. To ensure stock is appropriate to the business and priced accordingly
7. To maintain a rigorous process of stock selection and rotation, ensuring stock is rotated after its expiry date
8. To pro-actively generate agreed levels of stock “through the door”
9. To keep all areas clean and tidy and the stock in good order
10. To travel to meetings/training/other sites etc. as required

Staffing

1. To train and adequately direct the Assistant Manager (if applicable)
2. To recruit, train, motivate, support, manage and retain an effective team of volunteers to provide adequate support in the shop.
3. To coordinate rotas to ensure adequate staffing levels at all times – (Ideally to have at least two volunteers at any one time)
4. Take responsibility for communication of The Fertility Foundation issues to staff and volunteers

Legal compliance/Security

1. Taking responsibility for ensuring that the shop premises comply with Health and Safety legislation for staff, volunteers, customers, and visitors.
2. Carry out appropriate Risk Assessments
3. To ensure that cash and stock are kept secure and to report any shortfalls.
4. To bank takings on a weekly basis
5. To maintain an up-to-date first aid box and to ensure that fire procedures are followed appropriately.
6. To ensure all appropriate legal/Charity notices are correctly displayed.
7. Ensure Gift Aid procedures are delivered in line with HMRC and Company
8. To ensure all accidents/incidents are reported correctly
9. To minimize stock loss and conduct accurate stock-takes as required.

Administration

1. To communicate all necessary information regarding the running of the shop to the Assistant Manager and volunteers
2. To ensure financial controls are implemented in a timely manner.
3. To make best use of IT resources e.g. monthly trading reports, communicating by email etc
4. To effectively manage all controllable costs

Other Tasks

1. To maintain excellent knowledge of The Fertility Foundation in order that customers, staff, and volunteer queries can be answered correctly
2. To undertake such other tasks as may be reasonably required from time to time. This includes working in, supporting or managing other Fertility Foundation Shops.

Every employee is required to:

1. Adhere to and comply with organizational policies, procedures, and guidelines always.
2. Implement Risk Management strategies (including reporting, registering risk and learning) – taking all reasonable steps to manage and promote a safe and healthy working environment which is free from discrimination.
3. Comply with the organizational policy on confidentiality, and the Data Protection Act 1998 (including GDPR requirements) as amended relating to information held manually or on computerized systems.
4. Respect the confidentiality and privacy of guests, customers, and staff at all times.
5. Implement Health and Safety regulations – through risk assessment.
6. Maintain a constant awareness of health, welfare, and safety issues affecting colleagues, service users, volunteers, visitors, and themselves, reporting any accidents or faults in line with organizational policy, and fully participating in health and safety training.
7. Participate in personal training, development, appraisal, and attend all relevant training courses as required.
8. Embrace the volunteer culture which exists in the organization.
9. Work in collaboration with staff and volunteers from all areas of the organization.

The post holder must act at all times in a professional and responsible manner and have due regard to confidentiality and Health & Safety legislation.

This job description does not attempt to describe all the tasks and responsibilities of the post, but rather illustrates with examples, the main role of the post-holder. It is therefore subject to alteration and development as and when required.

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