Job Description
Business Overview
IPL is a leading packaging provider, partnering with customers to deliver sustainable solutions to the food, consumer, agricultural, logistics and environmental end markets. Our operations are comprised of a network of 20 manufacturing facilities, 2 Corporate and Sales offices, and 3 research and development facilities located in the UK, Ireland, Canada, the United States, Belgium, China, and Mexico.
The Role
IPL currently have an exciting opportunity for a Customer Service & Sales Support Advisor to join the Sales & Commercial team in Rotherham. Reporting into the Sales Director: Environmental, you will be responsible for ensuring our customers receive the best possible service from us. This is a busy role where you will be working closely with colleagues in the Sales and Commercial team but also the wider team on site, including Quality, Planning and Production.
Reports to: Sales Director: Environmental Location: Barbot Hall Industrial Estate, Mangham Road, Rotherham, S61 4RJ
Flexible approach to working after initial 3-month office-based induction/training period
Hours: 40 Hours: 8.30am to 4:30pm (with a degree of flexibility) (Monday to Friday)
The Role:
Working as part of the Sales and Commercial team you will be the main point of contact for our customers. You will co-ordinate elements of product delivery and scheduling whilst managing customer expectations and maintaining an excellent level of customer service.
Duties will include (but are not limited to):
• Manage the Sales and Customer Services inbox ensuring queries and orders etc are processed in a timely manner or sent on to the relevant contact / department
• Ensure all product specifications are correct and the most up to date version is available on the public folder
• Ensure all orders and quotations are input into the system accurately and within expected timescales
• Ensure order confirmations are sent to the relevant councils as required
• Input daily order information to ensure the daily order reports and weekly sales reports are accurate and up to date
• Liaise with the planning team to ensure the daily order reports reflect any changes that are made to the production plan
• Generate Purchase Orders requisitions and supply PO numbers to our Customers / Suppliers as soon as these are available
• Ensure all Purchase Orders are booked out against the correct invoice
• Attend Production, Planning and Customer complaints meetings
• Be the main point of contact for Councils and Suppliers
• Arrange delivery of sample products to customers through the Fedex system
• Contact customers to advise of delivery date changes / delays
• Conduct Customer satisfaction surveys and work with the National Account Managers to maintain and improve these where required
• Contact previous customers where there are business opportunities
• Provide administration support to the Sales team as and when required e.g populating specification sheets and order forms
• Ensure any changes to customer accounts are processed accurately e.g. address changes
• Answer the main switchboard, ensuring that all calls are dealt with professionally and efficiently
• Maintain site security by following safety procedures and controlling access into and out of site
• Meet and greet visitors to site, ensuring the correct signing in and out processes are followed
• Provide support to other departments as and when required – e.g. supporting Credit Control to ensure invoices are paid as per the Sales agreement
• Organize site events including inviting participants, booking rooms and ordering refreshments
• Ensure electronic and paper files are maintained to a high standard
The Person:
• Excellent written and verbal communication skills
• Exceptional attention to detail
• Ability to multi-task and manage multiple projects, always maintaining a high level of work
Required Skills:
• Previous administrative experience and customer service experience is essential
• Experience working in a similar role e.g. Customer Service, Sales Administration
• Strong communication, written and oral skills, with the ability to work well as part of a multi disciplinary team
• A good level of IT skills with the ability to utilize the Microsoft suite of packages and in house systems
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