Customer Service Advisor

Job Description

Customer Service Advisor | Temporary Role | Immediate Start

I am working with a client who is seeking a candidate who is immediately available to join them as a Customer Service Advisor, based in Leeds. About the Role

• Handle high volumes of calls, liaising with clients, subcontractors, suppliers, and supervisors.
• Schedule appointments to meet Service Level Agreements.
• Communicate with residents via phone and email.
• Schedule operatives and subcontractors, manage complex repairs, and ensure customer confidence.

About You:

• Background in Social Housing and Repair & Maintenance.
• Experience in scheduling/planning Disrepairs, Voids, or complex work.
• Strong communication skills with operatives, subcontractors, and residents.
• Basic building maintenance knowledge.
• Ability to prioritise and manage works-in-progress.
• Excellent written English, computer, and project management skills.
• Passionate about service delivery and customer satisfaction.

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4676486

…