Perry Ellis Europe is the European arm of Perry Ellis International, Inc. a leading designer, distributor and licensor of a broad line of high quality men's and women's apparel, accessories and fragrances. The Company, through its wholly owned subsidiaries, owns a portfolio of nationally and internationally recognized brands, including: Perry Ellis®, An Original Penguin® by Munsingwear®, Cubavera®, Ben Hogan®, Savane®, Grand Slam®, Farah®. The Company enhances its roster of brands by licensing trademarks from third parties, including: Nike® for swimwear, and Callaway®, PGA TOUR® and Jack Nicklaus® for golf apparel.
Use of car needed due to location – Rivenhall End, near Witham, Essex
We are looking for a Customer Service Coordinator to manage the delivery of product into accounts from taking the order to delivering the stock providing a professional and efficient service.
Job Responsibilities:
- To be the main point of contact for allocated accounts dealing with queries in an efficient and timely manner
- Responsible for all order entry and order modifications for own accounts including allocating orders and processing returns
- Full knowledge and understanding of specified accounts’ packing and delivery needs to ensure PE is fully compliant and orders can be shipped in a timely manner
- Run and review appropriate reports on a daily, weekly and monthly basis to give clear picture of the status of accounts to the senior lead, CS controller and commercial team
- Ensure the senior lead and CS controller and other relevant team members are copied on all emails to ensure full visibility of the account
- Ensure there is always a handover to the rest of the team before any absence to enable continuous professional customer support
- Be proactive and take ownership of resolving issues by liaising with internal teams to provide excellent customer support
- Liaise with the Credit department when necessary on any order holds relating to credit issues and ensure the senior lead, CS controller and sales team are aware of the issue.
- Be proactive in looking for new more efficient and effective ways of working alongside the senior lead and CS controller
- Assist with setting up any new systems and processes that will benefit the customers and the team.
Person Specification:
- Previous experience of working in a busy customer services department would be beneficial
- Good planning and organisational skills
- Basic knowledge of Excel
- Numerate and with good level of English
- Ability to learn new systems and adapt to change
- Good verbal and written communication skills, with the ability to create high quality, clear communications
- Good interpersonal skills, with strong ability to successfully interact with all stakeholders, at all levels
- Ability to multi task and prioritise as well as ensuring accuracy of all tasks.
- Good team player and comfortable working on their own
- Pro-active and problem solver mind-set and approach
- Adept at learning and developing
- Flexible and adaptable
This is a role based in our Rivenhall, Essex office, we are currently working 4 days in the office and one day from home. Perry Ellis Europe's benefits for all staff include a company pension scheme, generous discounts on all our brands and 24 days holiday (plus Bank Holidays).
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