About the Role:
As a Senior Technical Support Engineer Lead, you’ll lead and mentor a growing support team while remaining hands-on with complex technical issues. Balancing leadership and technical troubleshooting, you’ll manage escalated incidents, drive process improvements, and ensure high customer satisfaction.
The Company
Our client is a cost-effective secondary CDN solution provider that enhances streaming quality and reduces latency through strategic partnerships with ISPs and advanced monitoring tools.
Benefits & Opportunities
- This is a great opportunity for an individual to become an integral part of the team while making a difference
- You would be joining a company that has recently revamped the C-Suite
- You would be joining a company that focuses on CDN, a massive growth area for the media industry
To be successful you’ll need to have…
- Experience in technical support roles within a fast-paced B2B SaaS environment.
- Strong CDN and streaming technology knowledge
- Leadership experience, managing, training and growing technical support teams.
Interested to know more?
If you would like more information about this role, then please send a copy of your CV to and we can arrange a time to have a confidential conversation.
Keywords…if all these are resonating, this could be the job for you!!
CDN – Streaming – L2 Support – L3 Support – Networking – Troubleshooting – Content Delivery Networks – Streaming – B2B
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